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	Downsides of the Net Promoter Score (NNgroup) View
	Why NPS (Net Promoter Score) does not work and what to do about it (Wonderflow) View
	Why is measuring NPS so important (customerthermometer) View
	Customer Experience Metrics: NPS, CSAT or Customer Effort: Explained! (CustomerSure) View
	Net Promoter Score (NPS) explained (The Finance Storyteller) View
	What are your thoughts on net promoter score linked to employee bonuses and KPIs By Fred Reichheld (Russell Sarder) View
	What is Net Promoter Score (NPS) (Macquarie Technology Group) View
	Loyalty Expert Fred Reichheld @Rotman (Rotman School of Management) View
	What is a Net Promoter Score (NPS) (Online PM Courses - Mike Clayton) View
	Your best employees work for love, not money (Bain \u0026 Company Insights) View